Refund & Return Policy:

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Due to the nature of our products, we do not offer returns.  However, we do want you to be happy with your purchase, so if there be a problem with your product, we aim to work with you to find an acceptable solution.

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If you believe your product to be faulty, please contact us ithin 30 days of the purchase date, with details of the fault and any photos.

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Refunds are not given for a change of mind about products purchased.

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Due to health and hygiene concerns, any products purchased cannot be returned or refunded if the seals are broken or damaged.

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Please be sure to read all ingredients listed in the description and contact us prior to purchase if you have any concerns or questions.

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Refunds are issued on the cost of the product only and not any postage costs incurred by Banksia Cove. Refunds will only be issued in the same way the goods were paid.

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In the event a parcel has an Authority to Leave when being delivered, items that are damaged, lost or stolen will not be refunded or replaced. We do not recommend leaving parcels unattended due to Australia's weather conditions.

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